What to do in an emergency

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Emergency definition ' A serious, unexpected, and often dangerous situation requiring immediate action' 

In property terms, this could be a gas leak, loss of power or a water leak that is causing damage to the property and that you have not been able to contain (i.e. by turning off the stop cock / valve).

All of our tenants have been issued with emergency contact numbers for our contractors. These are reviewed regularly. You should only contact these contractors in extreme circumstances and we you are unable to contact Edwards & Plumb Property (i.e outside of usual working hours) 

Please read on for more information on what you should do in an emergency. 

CALL 999

You smell gas or your carbon monoxide alarm has been activated

1. Don’t use electric switches or naked flames

2. Turn off the gas at the mains tap if you can – The mains tap is usually located near to the gas meter. If the gas leak is in a cellar or basement do not enter

3. Leave the property

4. Call the National Gas emergency service number on 0800 111 999 and follow their instructions

5. Contact Edwards & Plumb Property Management to advise us of the situation

It is important to note that you cannot smell carbon monoxide fumes, therefore if your alarm goes off you must act quickly.

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1. Assess if the situation is minor or major.

2. If there is a major leak and the water is free flowing the water should be turned off at the stop cock / valve to reduce the risk of damage to the property. If you are unsure where your stop cock or valve is located, you can refer to your inventory document.

3. If the leak is minor you can place a bowl or bucket and towels if needed to manage the water escape.

4. If the water is leaking from a neighboring property, the tenant should attempt to contact the person located in the property and advise them of the leak.

5. Contact Edwards & Plumb Property Management to advise us of the situation.

1. Check if your boiler is working. If your boiler is flashing a fault code on the display you should use the manufactures instruction for guidance.

2. Check your clock and timer settings for the boiler – If you have recently experienced a power cut this may have reset the time which had previously been programmed.

3. Check your room thermostat isn’t set too low

4. Contact Edwards & Plumb Property Management to advise us of the situation if the boiler is not working.

1. Check if any switches have tripped on your fuse board*

2. Call the National Electric emergency service number on 0800 31 63 105

3. You can access the UK power network live power cut information by visiting www.ukpowernetworks.co.uk

4. We advise that you keep a torch with spare batteries in a place that is accessible, so that you can find this easily if there is no light in the property

5. Contact Edwards & Plumb Property Management to advise us of the situation.

*Your fuse box is usually grey or black rectangular box. It is typically located close to the electrical meter. You can find the exact location in your inventory document. If a fault has developed a switch will trip, stopping power to the circuit. If this happens you can flick the switch to reinstate the electricity. If the switch will not reset it could be due to a faulty appliance, to determine this, unplug all appliances and try resetting the switch, this will help to identify the issue. If you are still having issues, you should contact your agent immediately. It is important to ensure you do not overload circuits. This is a common cause of a trip or blown fuse. You should not overload plug sockets using multiple plug adaptors.

You will need to notify Edwards & Plumb Property Management of any minor or major damage to the property, this is included but not limited to appliances which are not working, water or heating issues and structural damage, i.e cracks in external walls or subsidence. We will then be responsible for contacting the landlord to advise on any repairs that may need to be made.

You may email, call or WhatsApp us to get in touch using the contact details above.

At the start of your tenancy you will have been issued with a tenant information pack. Please ensure you read through the contents carefully. If any issues occur or the information in your tenant information pack changes over the course of the tenancy please advise Edwards & Plumb Property management as soon as you can and we will update this information. The information pack will also include details on the location of your boiler, thermostat, stopcock (valve) for turning your water on and off and any appliances manuals which you may need to refer to during your tenancy.