At Edwards & Plumb, we strive for excellence. However, if you are dissatisfied with our level of service, please contact us in the first instance.
We are always happy to resolve any issues via email, phone, or video call, but we recommend that you also submit your complaint in writing. We will investigate your claim and respond within three weeks.
Once you have received our response in writing and if you are still not satisfied, you have a right to take your complaint to The Property Redress Scheme:
The Property Redress Scheme
Premiere House,
1st Floor,
Elstree Way,
Borehamwood,
Hertfordshire,
WD6 1JH
Telephone: 0333 321 9418
Email: info@theprs.co.uk
More information about the property redress scheme and details of our PRS membership can be found on our website: Property Redress Scheme (edwardsandplumbproperty.com)
For more information on our complaint procedures & our vulnerable persons policy please contact Lucy Plumb – lucy@edwardsandplumbproperty.com