Name: Lucy Charlotte Elizabeth Plumb & Jordan Daniel Edwards
Address: Jubilee House, East Beach, Lytham St. Annes, England, FY8 5FT
Phone Number: 07485548638 / 07485548712
E-mail:
Lucy@edwardsandplumbproperty.com
Jordan@edwardsandplumbproperty.com
Website:
www.edwardsandplumbproperty.com
In this document you will find information on:
- What is anti-social behaviour?
- Aims of this policy
- Definitions of anti-social behaviour
- Procedure of dealing with anti-social behaviour
- Reporting anti-social behaviour
What is anti-social behaviour?
Anti-social behaviour broadly speaking is to act in a way that causes or is likely to cause alarm or distress to one or more people in another household. Environmental anti-social behaviour is when a person’s actions affect the wider environment, such as public spaces or buildings.
Aims of this policy
This policy sets out how Edwards & Plumb Property Management will identify and respond to reports of anti-social behaviour (ASB). This could include:
- Taking effective action in cases of anti-social behaviour to minimise its impact to other persons.
- Set realistic expectations around how we can help resolve cases.
- Setting our guidance on how to report ASB.
Definitions of anti-social behaviour
Examples of the types of ASB may include:
Criminal | Vandalism | Hate related incidents | Vehicle nuisance | Drug abuse | Misuse of communal areas | Verbal abuse and | Littering | Physical violence harassment | Noise | Animal nuisance.
Procedure of dealing with anti-social behaviour
When a complaint is made to us for ASB, we will take action to check its accuracy and where possible identify where the complaint came from, how the person is related and if they are directly involved with the property and or the Tenancy. A record of all complaints will be logged, and investigations will take place to find out the truth of each complaint.
We will request that each complaint is made to us in writing and depending on the severity we will arrange to call or email the tenant to make them aware of the complaint that is made and establish a property visit. If the complaint is criminal in nature or involves vulnerable individuals, we will notify the relevant authorities to inform them of the incident.
We will expect all tenants to acknowledge and respond to each compliant in writing within 7 days of becoming aware of the initial complaint.
If the complaint is found to be accurate and/or the evidence provided by the complainant is clear that this constitutes as a form of ASB, we will work with the tenant to reach a solution to the problem. We have listed typical scenarios below:
Scenario 1: The complaint is serious in nature, the tenant has not responded and/or has not given a reason as to why the situation may have occurred. In this instance we will contact the relevant authorities to bring this to their attention. This will include both the local council and or the police.
Scenario 2: The complaint made against a tenant is an isolated incident, the tenant has accepted that the complaint will be treated seriously, and no further action will be taken. The complaint will be recorded on file and the matter will be considered closed.
Scenario 3: The tenant makes no effort to respond to the complaint, the issue is not resolved and the response given by the Tenant is not sufficient, the Landlord may look to terminate the contract under Section 8 of the Housing Act 1988/1996. As mentioned above (scenario 1) if the complaint made is of serious nature the tenants’ details will be passed to local authorities.
Scenario 4: If the complaint received is found to be unreasonable, false or malicious in nature, we will respond to the complainant to explain why we believe this to be the case. At this stage we will ask them to provide more information / further evidence if they wish to pursue the complaint. If they do not respond, we will keep a record of the letter / email and close the case. Any additional evidence received will be reviewed and a decision made inline with Scenario 1 or 3 depending on the severity of the claim.
For more information on Section 8 of the Housing Act, please click here.
Reporting anti-social behaviour
If you need to report any form of anti-social behaviour that you believe is taking place with a tenant in a property that we manage, you can contact Edwards & Plumb Property using the contact details listed above. It is best to report all matters to us in writing so we can keep a record and track the progress and outcome of such reports.
If the matter is outside of office hours or urgent, please contact the Police by calling 999 for all emergencies or 101 for non-emergencies.
